FREQUENTLY ASKED QUESTIONS



When we have customers in our shop, and because  we are a small boutique, we may be unavailable to take your call. Please feel free to text us at, (904)502-1099. Or, if you prefer, you may leave us a voicemail at the same number.  {For the fastest response, testing is the easiest way to get in touch.} You may also email us at – shop@theelephantshop.com 

Where are you located?

We are Located at:
2006 San Marco Blvd
Jacksonville, FL 32207

What Are Your Boutique Hours?

Given that we are small, family run business, our hours change seasonally. Please be sure to contact us if you are making a special trip!

Also, please feel free to contact us if you need us to stay a little later. We are always happy to stay a bit late, if needed, to accommodate our clients, and customers. 

Our current boutique hours are as follows…

Monday – Friday: 10:30 to 6:00pm
Saturday – 10:30 to 5:00pm
Sunday – 11:00 to 3:00pm

Are You Hiring?

Because we are a small family run business, we are not currently hiring. If you would like to send us your resume, to keep on file, please email us at: shop@theelephantshop.com 

What Forms of Payment Do you Accept? 

In Store Shopping:

We accept the following methods of payment

  • All major credit cards, {American Express, Discover, Visa and MasterCard}.
  • All major gift cards, {American Express, Discover, Visa and MasterCard}.
  • Dancing Elephant Gift Cards & Certificates.
  • Debit Cards.
  • {We are working on getting ApplePay 🙂 Yae!}
  • Cash.
  • Sorry, we do not accept personal checks.
  • Sorry, we do not accept PayPal.

Online Ordering:

  • All online payments are processed via Square.
  • At this time gift certificates must be redeemed at our physical location, only. 
  • Square, Quickbooks, Invoicing. {Please Call}
  • Please contact us at our boutique if you have any troubles, or questions, regarding your payment.
  • We do not accept PayPal. 

How Does “In-Store Pick-Up” Work?

When placing your order, please select in-store pick-up in the shipping options. Your order will be prepared, and you will be notified by phone, when your order is ready to be picked up. If you need your order ASAP – please text us at: (904) 502-1099.

In most cases, {unless an item is backordered}, your order will be ready the same business day. Please contact us if you need items gift-wrapped, or if you have any special requests. (Please text any special requests to: (904) 502-1099).

Do You Offer Price Adjustments?

Given that we are a small family run business, Dancing Elephant does not offer price adjustments.

What Are Your Handling Policies?

Additional Handling Fees are charged to items that are shipped via freight.

Most handling fees are listed as an additional charge in the product description. If not listed, please feel free to contact us for availability in your area.

Handling fees may be waived by Dancing Elephant, if the delivery is local. In many cases, larger casegoods, upholstery, and other furniture items, are delivered free of charge if you are located within a limited range of the boutique. 

If the delivery is local, we also offer free set up, and in most cases, we will remove unwanted items, and donate them to one our local Jacksonville charity… Local charities included are, Hubbard House, Goodwill Industries, The Salvation Army, and various charities benefiting local Veterans and/or their families. 

Standard Shipping Rates: {Excluding Casegoods & Oversized Items}

When Can I Expect My Order?

  • Deliveries are typically shipped the same day, Monday through Saturday – depending on USPS.  Please note that the post office does not pick up deliveries on Sunday, or federal holidays.
  • Once your order has been shipped, you will be notified via email. Your email will contain a tracking number, expected delivery date, and the contact information for the shipping/freight company. 
  • Please be advised that the, “Expected Delivery Date,” is provided by the carrier, at the time of shipment. The arrival time may differ, depending on emergency weather, etc… Please contact the carrier for more information. 
  • Please contact us if you do not receive your shipping notification, via email.
  • All orders are shipped via 2-day priority – this includes west coast states, as well. 

Do You Offer Rush Shipping Options?

Yes, we do offer rush shipping options, listed below… However, please note all packages are shipped via 2-day priority mail. 

  • If you would like your order shipped sooner, please select same day shipping  Click HERE.
  • For RUSH shipping options Click HERE.

Do You Offer Shipping/Parcel Insurance? 

  • To add Shipping Insurance to any order, please Click HERE.

Why am I Expected to Purchase Shipping Insurance, on some items?

Given that Dancing Elephant does not cover the cost of damaged goods, or shipping costs incurred, this is for your protection, should you need to file a claim through the United States Postal Service, or any other carrier.

In some cases we are able to make a claim on your behalf, however, this service is only available on items with a blue of less than $50.00

Please Note, you will not be refunded for shipping costs. 

What Carriers do you Use to Ship Orders?

We use UPS, USPS, AND FEDEX for our shipping needs. Should you require a specific carrier, please contact us to discuss any additional charges and options that may be available. Should you opt for a service that does not offer tracking, you will be responsible for any tracking issues that may arise.

Please note that larger items, such as furniture, lighting, casegoods, etc., are shipped via freight. Freight Companies will be selected upon availability.

Again, should you have a specific carrier in mind, please let us know, and we will be happy to accommodate your request.  Should your freight order incur additional charges – you will be contacted for billing and processing.

What Options Do I Have for Local Delivery?

Local delivery is charged per item, when costs are incurred. Please contact us for more information about your local delivery order.

Please contact us to request delivery options beyond 30 miles. We are able, in some cases, to deliver beyond thirty miles, for an additional charge, depending on the amount of total purchase, but we are always happy to accommodate!

What Other Policies or Exceptions Apply to Shipping and Delivery?

  • Dancing Elephant does not ship to P.O. Boxes, unless you are an established customer.
  • Dancing Elephant is not responsible for undelivered items, or for items with multiple delivery attempts. 
  • Should you refuse your order, upon delivery, you will not be issued a refund for any merchandise and/or shipping costs. 
  • Dancing Elephant is not responsible for any damaged or undelivered packages.
  • At this time, Dancing Elephant does not deliver outside the United States, unless we receive a special request to do so. 
  • All orders for Hawaii and Alaska will be charged an additional fee – only in the event that we are charged an additional fee. We ask that you please provide your phone number so that we may contact you for additional billing. If a number is not provided, after a few attempts to contact you – your order will be canceled, and all monies refunded to you. 

What do I do if I receive a damaged item?

  • In the event that your item is defective, please contact Dancing Elephant, and we will issue you a replacement. Photos, at least three, will be required for a replacement.
  • Handcrafted items have variations – you may contact us to exchange any handcrafted items, but you will be responsible for any shipping costs, as a result. if you special requests for handcrafted items, please let us know. We are always happy to send images prior to fulfilling your order. 
  • Should your item arrive damaged, and it is valued under $50 – please contact us ASAP, and we will file a claim and replace your item. If your order is over $50, you will nee to contact the carrier that delivered your package to file a claim. 
  • Dancing Elephant is not responsible for damaged, including but not limited to, water damage, or broken items.
  • In the event you need to file a claim, please feel free to contact us for any documentation/assistance you may need.

Why Do Some Products Have Price Variations?

From time to time Dancing Elephant runs sales and promotions, as well as our Flash Friday Promos, via various social media outlets, in our boutique, and/or online, via our website. At times, these sales may be limited to one venue or another, and not in conjunction. 

During these sales and promotions, price variations may occur. When this happens, we understand you may have questions. Please feel free to contact us and we will be glad to assist you.

Is Gift Wrap Available?

Yes! We offer gift wrapping for online orders. Please contact us about gifting options. 

Should your item be a gift purchase, please be certain to use the proper email, and shipping name and address, as we do not wish to ruin any surprises for your loved one.

Do You Offer Corporate Gifting?

Yes, we do! If you would like to purchase multiples, we do offer a Discount. Please contact us for more information about corporate gifting. 

Do You Offer Trade Discounts?

Yes, we are happy to work with gifted designers and entrepreneurs! Please contact us to discuss discounts, or product availability. 

Do You Offer Military Discounts? 

Yes, we are happy to offer Active Duty / Retired Military discounts! Please provide CURRENT Military ID at the time of purchase. Out of date identifications are not eligible to receive a military discount. 

Discounts are not provided for online orders, unless you leave your information with us prior to moving, or deployment.

Do You Offer Custom Handcrafted Pieces?

All custom pieces must be paid for prior to starting any project.  All custom projects are non-refundable. 

What is Your Sales Tax Policy?

We must charge sales tax if you are a Florida resident. If you have questions about your order/tax amount, please contact us at {904}502.1099. You may also email us @ delephantshop@gmail.com.

Do You Offer Design Services?

We do! Design services are available, upon request, for local residents. If you live outside the Jacksonville area, please contact us to schedule a meeting, and to discuss terms.

All other services/fees will be based on each individual client, and their project specifications. 

Please contact us at {904}502.1099. You may also email us at shop@theelephantshop.com 

Do You Offer Home Staging Services?

We do! Much like interior design services, all project pricing is based on each individual project. 

Please contact us at, {904}502.1099. You may also email us at shop@theelephantshop.com 

Do You Offer Personal Shopping?

Yes, we do! Please contact us, and we will be more than happy to help you find that special gift, or a little perfect something just for you! 

Custom Orders, Out of Stock Items, or Textile Orders :

All orders for items not otherwise in stock are considered, “custom,” and must be pre-paid.

You will be notified when your order arrives, or we can arrange shipping directly to you.

All custom & special orders are final sale. If there is a quality concern, this is always the exception to the rule – please notify us as soon as possible.

What Is Your Policy For Custom Artwork? 

We take great pride in our artists, and their talent! Given this, we do not allow custom artwork to leave our boutique, without the expressed consent of the artist. We do this to honor their craftsmanship, and to protect their many hours of labor and sacrifice, for their art.

Thankfully, many of our local artists will provide custom fittings and showings, {upon request}, to be certain the piece you selected fits properly in your space.

Additionally, a few works of art are available in giclee format. So if you see a piece you love, custom sizing may be an option!



In-Store Return Policy:

  • All sales are final.
  • Store credit may be issued within 14 days of receipt.
  • Items such as perfume, clothing, and personal care items, are not eligible for return.
  • Perfume may be returned, only if unopened. 
  • All handcrafted items, original pieces of artwork, or items listed as “SALE” are final sale, and not eligible for return or store credit.
  • All worn/used items are final sale and are not eligible for return.
  • All sale/clearance items are final sale – no exceptions.
  • Books and magazines are final sale.
  • Due to health and safety standards, perfumes, bath products, lip gloss, nail polish, and any other personal care products, such as nail clippers and grooming products, are final sale, and not subject to return, exchange, or store credit.
  • All Tillandsia are final sale.

Online Return Policy:

  • All sales are final.
  • Store credit may be issued within 14 days of receipt.
  • Items such as perfume, clothing, and personal care items, are not eligible for return.
  • All handcrafted items, original pieces of artwork, or items listed as “SALE” are final sale, and not eligible for return or store credit.
  • All worn/used items are final sale and are not eligible for return.
  • All sale/clearance items are final sale – no exceptions.
  • Books and magazines are final sale.
  • Due to health and safety standards, perfumes, bath products, lip gloss, nail polish, and any other personal care products, such as nail clippers and grooming products, are final sale, and not subject to return, exchange, or store credit.
  • All Tillandsia are final sale.
  • Re-Stocking Fee may apply – please contact us for more information, prior to shipping your order.
  • DANCING ELEPHANT DOES NOT REIMBURSE FOR SHIPPING. SHOULD YOU CHOOSE TO RETURN YOUR ITEM, YOU WILL BE RESPONSIBLE FOR ANY, AND ALL COSTS INCURRED.

Should you choose to exchange items by mail, within fourteen days, please choose a carrier that will provide tracking information and parcel insurance. Dancing Elephant will not be responsible for any lost, damaged, or stolen items, caused by postal carriers or any other persons handling your return/exchange.

Dancing Elephant, Inc. reserves the right to refuse a store credit if merchandise is returned damaged, used, or otherwise not in the original packaging; or if returned after the fourteen day grace period.



If you have any questions, concerns, or comments, we would love to hear from you. Please use our contact page, or ring us at {904}502.1099.

Thank <|> You!